Frequently Asked Questions
Here are clear answers to common questions about dark marks, routines, safe use, and ordering through the official Justine online store.
Dark marks and uneven tone
What causes dark marks?
Dark marks usually form after inflammation, irritation, or injury to the skin. This is called post-inflammatory hyperpigmentation. African skin is more likely to develop these marks because melanin cells react strongly to irritation.
How long does it take to fade dark marks?
Fading is gradual. Mild marks may soften in 3 to 6 weeks. Deeper marks usuallytake 8 to 12 weeks or longer. Consistency and sunscreen are key.
Why does sunscreen matter for dark skin?
Even though darker skin tans easily, UV light still triggers more pigment. Without sunscreen, dark marks can return or get darker. SPF protects your progress.
Routines and how to use products
How often should I exfoliate?
Gentle exfoliation once or twice a week is enough for most people. Too much exfoliation can irritate the skin and cause new marks.
Can these routines work for sensitive or acneprone skin?
Yes. The routines are designed to be gentle and use ingredients that suit melanin-rich skin. Start slowly if your skin is sensitive. If irritation continues, reduce use or stop.
Do marks get darker before they fade?
They should not get darker. If a mark darkens, it usually means irritation or sun exposure. Check your routine and make sure you are using sunscreen every morning.
Ingredients
Can I use niacinamide and vitamin C together?
Yes. Modern formulas allow you to use them together safely. They support brightening and help protect the skin barrier.
When should I use retinol?
Use retinol only at night. Start twice a week and increase slowly. Do not use it on irritated or freshly shaved skin.
What ingredients help fade dark marks?
Key brightening ingredients include niacinamide, vitamin C, alpha arbutin, gentle exfoliants, and peptides. The products recommended on this site include these in safe levels.
Ordering through Justine
Where do I buy the products?
All product links on this site take you to the official Justine online store at my.justine.co.za. You shop and pay directly with Justine, not through this site.
How does delivery work?
Delivery is handled by Justine. You choose your delivery method during checkout and receive updates by email or SMS. Timeline may vary based on location.
What if I need help with my order?
For payment, delivery, or return questions, use the official Justine help centre: Visit Justine Support.
Safety and irritation
What if a product stings or burns?
Mild tingling can be normal for active ingredients. Burning or strong stinging means you should rinse the product off and stop using it. Apply a gentle moisturiser and allow your skin to settle.
When should I stop using a product?
Stop use if you see redness, swelling, peeling, or worsening marks. Restart slowly or try a gentler option.
When should I see a doctor?
If marks grow quickly, spread suddenly, or do not improve over time, it is best to speak to a doctor or dermatologist.
Next steps: follow the dark mark routines, browse the recommended Justine products, and review the trust and results page for ordering reassurance.